Petrol Forecourt Retailer
Over the last 20 years, petrol filling stations have gone through a major transition. They used to be somewhere that you went to get fuel, and also sold a limited amount of retail, such as tobacco, confectionary, motor spares. But that has changed, significantly – there is such a small margin on fuel sales these days, that the sites are having to rely more on the retail aspects. Petrol stations have now become a retail site that sells fuel, and some have food preparation and sales.
A Site Operator now has to understand all of the various aspects – the fuel, from delivery to dispensing, an understanding of shop retail and all of the food hygiene issues.
About this Petrol Forecourt Retailer Training Course
This training course has been designed to give new Site Operators enough relevant information and help raise their awareness of their legal duties with regards to health and safety, when operating a petrol filling station in order that they comply with the law and keep everyone safe, including their staff and also customers.
Its aim is to provide theoretical knowledge of the health, safety and legal requirements to ensure all of the typical daily hazards and risks are reduced, both within the shop, and across the forecourt.
Petrol Forecourt Retailer Training Course Learning Outcomes
At the end of this course delegates will be aware of:
- Legal requirements of running a PFS,
- Staff training,
- Hazards and control measures,
- Preparation and selling of food,
- Accident reporting & Environmental protection,
- Knowledge and understanding of stock control systems.
Petrol Forecourt Retailer Training Course Contents
This training course is broken down into 5 sections:
Site Operator
This section is where we look at the various aspects of a petrol station – the forecourt, from fuel delivery, through to dispensing, concentrating on the more hazardous areas, and also the shop retail. We cover the main legislation regarding petrol stations, enforcement, risk assessments, and staff competency.
- Competent Person
This section gives the delegate an understanding of the duties and requirements of a Competent Person. We cover Legislation, and introduce L133 ACOP – Unloading Petrol from Road Tankers.
Food Hygiene
Many petrol filling stations now prepare and sell food on site. We look at the potential for contamination, possibilities of food poisoning and how to avoid it. Sell by dates, use by dates, stock rotation and waste management are all covered.
Wetstock Management
Things rarely go wrong with fuel deliveries, but when they do, there is the potential for major incidents, both regarding the safety of people, but also environmental issues. Identification that there is a potential leak, and a prompt reaction can often reduce the impact.This section covers the processes and procedures that should be adopted, from minor spills, up to major incidents.
Drystock Management
This is where we start to look at the use of a ‘back office system’ to monitor and control the retail stock that we sell in the shop. We set up minimum stock levels, look at negative stock, and how to avoid it, various ordering systems (manual and recommended) and really shop how the system can make life so much easier – as long as you are prepared to make sure the information going in to the system is correct, and kept up to date.
Duration and Pre-requisites
This is a five-day course, and there are no pre-requisites.